info@into-reality.com
980-505-3079

FAQ'S

Have a question? Just ask and I will add it to my FAQ!

You are more expensive than others who offer the same services cheaper, why should I use you over them?

My prices are fair and based on the level of work my Team and I put into delivering quickly. Additionally I take pride in over delivering and my services are turnkey in nature so I am a one stop shop for much more than business presentations. There are many service providers who offer less than me and who charge more than me. Ask me about special pricing and multi-item discounts.

Do you guarantee that I will get a loan or credit line if I retain you to write my Business Profile, Operational Plan or Business Plan?

The short answer is "No" I cannot guarantee funding of any kind however my business presentations have been very successful in helping my Clients secure private loans, bank and government loans, city, county, state and federal grants, concessions and incentives as well as attracting investors. The Client and their business will benefit from my presentations in many way, as well as my other turnkey services however I cannot offer any guarantees on funding because that is based on the Clients capabilities, credit and/or circle of contacts.

What are the differences between a Business Profile, Operational Plan and Business Plan?

I custom write and design all of the business presentations I create for my Clients to fit their current needs and we as to have built-in flexibility for their natural evolution. A Business Profile is typically 12 to 20 pages long and is a little more detailed than a business summary. An Operational Plan is geared towards an explanation of how the business will operate and/or how the project or venture will function. A Business Plan is a detailed presentation designed as a multi-use tool to seek capital, recruit personnel, obtain licensing, train personnel and the list can go on.

Why do I need a business plan?

A Business Plan is a tool that has many uses however I do not always suggest to every Client that they need a business plan. I prefer completing a free no obligation evaluation to determine the Clients needs and how I can be of service.

Can I get a grant or government loan using the business presentation I have you create for me?

In all honesty you may be able to and you may not, but let me explain... Grants and Government Loans specifically are given usually for the purpose of taking the burden of the grant/loan provider and placing the responsibility to fulfill certain duties and/or tasks on the grant/loan receiver. Usually it is about the Clients ability to fulfill, the plan of action to fulfill and other factors that have nothing to do with fulfillment. The custom presentations I write and design will cover every area and this is far better than a template based fill-in-the-blank presentation others design or some people do on their own. With my presentations I am confident that the grant/loan provider will be impressed however again I cannot guarantee a grant or loan will be received.

Do you ever use templates for business plans or other tools you create?

The answer is both yes and no so let me explain… I "NEVER" use a template of any kind for creating my custom business plans and presentations as I write them all myself and they are designed under my instructions by my designer(s). I do however customize WordPress templates and some of the music/text/image videos I create for my Clients to promote themselves! Every situation is different based on the Clients needs and I work to cater to what the Client wants.

When I Google your name, Johnny Giles, I find a RipOffReport that is a complaint from a "victim" and this is alarming, why should I trust you to provide me with services?

Your decision to trust me or not is one you have to make on your own however on my personal website http://www.JohnnyBryanGiles.com on the About Johnny page at the bottom is a clickable pdf of my personal background disclosure where I am transparent about my past. I cannot say if the complaint you see online is from a past Client or not as they do not identify themselves however between 1998 and 2000 I did get into some legal trouble. To say I have learned my lesson is an understatement so I do (2) things that most people do not; 1. I am open and transparent about my past on the world wide web through my own personal websites that have been online for many years now and 2. I strive daily to over deliver to my Clients to ensure everyone is happy. I am not perfect however I take full responsibility for my past and ask that you judge me on my recent past and present as my portfolio of work and testimonials clearly showcase I am not the same guy that made mistakes over 15 years ago.

How are you paid for the services you offer?

I prefer being paid via credit/debit card payments using Square, the Square Cash app, Google Pay or Payoneer and will gladly accept cash, Western Union, Money Gram, Walmart to Walmart or Bank Wire/Bank Deposit. I can also accept a bank money order or certified check payable to Johnny Bryan Giles and in some cases I will take a personal or business check drawn off a local bank. All payments made to me are "NON-REFUNDABLE" because I pay others who assist me in the design and all of my work for my Clients is custom. I have not been asked for a refund to date, however my policy is to clearly express upfront, before being retained, that I offer no form of refund whatsoever. Typically I require 1/2 of my retainer as a deposit and the balance upon completion of the draft(s) prior to finalization (*NOT AFTER COMPLETION) however I do make an effort to cater to my Clients needs which some times includes taking payments over a period of time. Please contact me to learn more.

How much do you require as a deposit for your services and how do you receive the balance?

I prefer payment in advance of my services and the delivery of the products we create because all of our work is custom design and I pay those who work for me in advance. I do however accept partial down-payments (non-refundable) and the balance is "due upon completion of the draft(s)' prior to finalization. The deposit amount is based on each individual project and the balance for larger projects can be paid over a predetermined payment schedule. I make those decisions on a case by case basis.

Do you offer any form of refund(s)?

No! I do not offer any form of a refund because all of my work is custom design and I pay others to assist me in the completion of deliverables to my Clients. I strongly suggest anyone considering retaining me to only do so if they are absolutely certain they want my services as I do not offer any form of refund.

How many revisions can I have on the collateral materials I retain you to create?

I provide (1) set of revisions after the drafts are provided and any additional revisions require compensation unless there are errors I have missed. In the beginning I ask specific questions that allow me to cater to the Clients desires relative to design elements so there are rarely any issues with the custom work we provide. Most draft(s) do have minor errors though as is the case in most custom designed work and we correct them and then provide final files quickly.

What are the different businesses owned and operated by Johnny Giles that he provides and/or has provided business services through?

Johnny Giles operates all of his business entities, as previously stated, under the self-titled sole-proprietorship Johnny Bryan Giles and his first business in 2007 was "Business Development by Giles" that transitioned into "Global Solutions - Expert Business Presentations" that is now transitioning into a new brand titled "Into-Reality" and the services we offer are turnkey and they continue to evolve.

How many Clients have Johnny Giles served under my businesses?

I, Johnny Giles, have personally served hundreds of Clients and that number continues to grow, many of whom have become my personal friends I am proud to say! My "Testimonials" page showcases just some of my Clients testimonials as I ask them for a LinkedIn recommendation which is them mirrored on my website.

How are internal and external payments by Into-Reality LP made?

Into-Reality LP facilitates all contractor payments, expenditure payments and payroll payments internally and currently does not use a professional payroll service or CPA. Payments made to Creditors and Contractors are subject to accounts receivable and Payroll is subject to the financial resources on hand resulting in the actual compensation dates being different from the dates on documentation provided based on available financial resources. No attempt by Into-Reality LP is ever made to delay compensation however General Partner(s), Principal(s) and Senior Management Team Member(s) often receive compensation in lump sums based solely on our accounts receivable. For additional inquiries about this subject please contact info@into-reality.com with details of your inquiry.

You designed my website, what if I get hacked?

Unfortunately hacking is on the rise globally and Into-Reality LP can add, update and monitor your security features that are purchased from your Hosting Company however we do not offer hacking prevention. Security for your website is a serious issue and Into-Reality LP strongly suggests you use the available security services from your Hosting Company, such as GoDaddy (who we often refer). We encourage those we design websites for to also add "Backup" protection through your Hosting Company as well. Since Into-Reality LP does not sell or provide Hosting Services we cannot guarantee you will not become a victim of hacking so we tell all of Our Clients how to protect their websites from malicious attack(s).

How do I best protect the website you built for me?

Into-Reality designs amazing custom and Wordpress based websites that are visually stimulating, highly functional and easy to navigate. We do not however provide site security, website back-up or other Hosting services. Because of this we highly recommend that our Clients purchase both website back-up and/or restore as well as a security firewall and SSL through their Hosting company. Your website, if it is attacked by a bot or an actual Hacker/Hacker Group can be damaged, taken over and/or deleted altogether. We highly suggest that our Clients take the security of their website seriously and will gladly make recommendations in advance and after our services for the design are completed.

Do you have standard pricing for everyone?

Yes! ...and No! Let me explain why its both yes and no. I do have a standard pricing range and when someone makes an inquiry I do send a pdf with my pricing for standard services that shows a range of pricing for each service I can deliver. The reason there is a "range" of pricing is simply because some businesses, projects, ventures and non-profits are less complex than others and some are far more complex than others. For example, someone starting a small home based business would not pay the same price as someone who has a major company or corporation because the work necessary to deliver services that get results, at times, is drastically different. I am fair and transparent about my pricing and I gladly work with my Clients budget whenever possible. I am not the cheapest solution in some cases however what I deliver is very much worth what I charge. Please remember that you do get what you pay for and I strive to over-deliver to my Clients. I never over-promise and under-deliver and my turn-around times combined with the quality of my work justifies my reasonable fee structures.

What are Johnny Giles academic credentials?

As a matter of transparency and honesty I, Johnny Giles, do not possess any formal academic credentials that would substantiate my advanced business acumen or my proven turnkey capabilities. Since 2007 I have had the privilege of serving hundreds of Clients and I take pride in over-delivering on my commitments. You can read my background disclosure on www.JohnnyBryanGiles.com on the About Johnny page by downloading the pdf at the bottom of the page. This document was written years ago to transparently disclose my background to everyone I serve. Having worked on hundreds of projects, and new ones all the time, I continue to advance my applicable knowledge and capabilities. Please have a conversation with me to determine if I am worthy of being of service and note that I find it laughable that many with expensive academic credentials are book smart yet have no applicable knowledge in the real world most of the time. It is a regular occurrence that a new potential Client will contact me and explain that they have retained an MBA to write their business plan. When they ask me to review it and give feedback, I do so reluctantly because I do not want to beat-up anyone's work. Most of the time the MBA took an old SBA (small business administration) template and attempted to fill in the blanks and that simply does not work for 99%+ of those I serve. My work is all custom written by me, Johnny Giles, and designed by my Design Team to create a lasting impression on the readers. I have never seen fill-in-the-blank templates or software programs convey the story so I never use them. Read my testimonials and see samples of my work and you should easily conclude that I am an expert at what I do.

What if we have a disagreement when I retain you?

Good question so let me provide a detailed reply... First I am 100% committed to complete Client satisfaction and I will work tirelessly to ensure every one of my Clients are happy. I am very flexible and accommodating so any disagreement we may have can be worked out as I am willing and ready to make my Clients happy. That being said I have to acknowledge that there may come a time (note it has rarely ever happened to me) when I cannot satisfy a Clients requests or demands either because they are too extreme, too unreasonable or simply too expensive for me to cater to. I am in business to make money and my policies clearly define how I operate. "If" our disagreement cannot be worked out to the Clients satisfaction I ask that the Client not perform libel or slander against my business or myself and to allow any negative emotions to settle before you make any decision to complain against me. If you will allow me the privilege to make you happy I will do every thing in my power to do so however please realize that I am only human just like you. I try my best not to let emotions get the best of me but if I am falsely accused, blamed or unfairly treated and/or threatened in any way by any Client I will have no choice but to aggressively defend myself and the good name of my business. It upsets me inside to think about this scenario and so I work diligently to "over-deliver" to every Client as best as I can. If I fail a Client for any reason I humbly beseech them to allow me the privilege of making it right as I would never knowingly or willingly do anything to make my Clients unhappy with me. I hope and pray this never happens but rest assured that I will do all I can to make my Clients happy. *FINAL NOTE: It is however the responsibility of my Clients to read my FAQ's and to maintain a high level of professionalism with reasonable expectations. If any Client becomes belligerent with me, for any reason, this may result in disassociation as I choose not to engage in unprofessional conduct by phone, text, email or in person. Thank you for your kind understanding in this matter!

What are my primary responsibilities as your Client?

I, Johnny Giles, Principal Owner and General Partner of Into-Reality LP have the following primary expectations of my Clients; a.) Each Client should read "all" of my FAQ's as they provide information I want all of my Clients to know in advance of using my services and retaining me, b.) I expect all of my Clients to communicate with me about their business, non-profit, project or venture on a regular basis to empower me in completing my work for you as I have to instruct my Team members who assist me with the deliverables my Clients pay for, c.) I expect all of my Clients to answer my questions clearly and promptly, d.) I expect all of my Clients to be honest with me at all times, e.) I expect my Clients to respect my policies and my willingness to provide intimately detailed information about my background openly, f.) I expect my Clients to give me a good reference that I can use on my Testimonials page of my website and/or on my LinkedIn profile and to provide this reference willingly as a professional courtesy, g.) I expect my Clients to tell me, as promptly as possible, before the completion of my work on each task individually, if they are not happy so that I can make the edits/changes/corrections they desire before the project advances too far, h.) I expect my Clients to be reasonable, respectful and professional. I will do everything in my power to meet, and whenever possible, exceed your expectations of me in a fair and timely manner. If you would like elaboration on this subject please contact me directly at Johnny@into-reality.com anytime!